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2w ago

Delhi Launches Mandatory Training and Accountability Measures for DTC Staff

The programme integrates theoretical training with practical exercises; real-time CCTV surveillance complements the instruction; a dedicated commuter helpline offers a direct channel for reporting misconduct under a tighter safety and service framework.

The initiative aims to improve the public image of DTC by instilling professional ethics, road discipline, and a sense of accountability among DTC staff, many of whom have faced complaints about unsafe driving and unprofessional conduct. (HT Archive)
Delhi Transport Minister Pankaj Kumar (Photo:SNS)
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Overview

  • Transport Minister Pankaj Kumar Singh ordered the initiative on August 1 to elevate safety and service standards among all Delhi Transport Corporation drivers and conductors.
  • The curriculum covers maintaining safe distances near schools, hospitals and crowded markets, ethical driving practices and respectful passenger engagement.
  • Real-time CCTV surveillance across the DTC fleet is now active to monitor staff actions and behaviour.
  • A dedicated transport department helpline allows commuters to report rule breaches or misconduct directly.
  • Drivers who skip designated stops, overspeed, jump red lights, violate lane discipline or drive under the influence will face strict departmental penalties.