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3w ago

Delhi High Court Seeks Responses from Swiggy, Zepto on Digital Accessibility Compliance

The court issued notices to the companies and MeitY following a petition alleging app inaccessibility for visually impaired users, with the next hearing set for May 28.

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The Delhi High Court has issued notice on the petition and fixed May 28 as the next date of hearing (FILE PHOTO)
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Overview

  • Mission Accessibility filed a petition accusing Swiggy and Zepto of violating the Rights of Persons with Disabilities Act, 2016, by failing to ensure app accessibility for visually impaired users.
  • The Delhi High Court has directed Swiggy, Zepto, and the Ministry of Electronics and Information Technology (MeitY) to respond to the allegations by May 28, 2025.
  • The petition highlights issues such as unresponsive screen readers, inaccessible payment options, and unlabeled icons, which hinder visually impaired users from navigating or completing transactions.
  • The petition also calls for formal accessibility audits, public roadmaps for addressing gaps, staff training in digital accessibility, and regular conformance reporting by the companies.
  • Swiggy and Zepto have not publicly addressed accessibility concerns raised via email, underscoring a potential lack of engagement with inclusion mandates.