Overview

• The court directed the National Testing Agency to set up a permanent Grievance Redressal Committee for candidates who lost exam time due to technical failures.
• Justice Vikas Mahajan held that judges cannot review CCTV footage for every complaint and urged an expert body to assess time-loss claims transparently.
• In the lead case, a petitioner experienced biometric authentication glitches that delayed his start and mid-test re-verification, costing him 3 minutes and 32 seconds.
• The petitioner was awarded compensatory marks under the Supreme Court’s normalization formula and informed that revised scores would not affect existing seat allocations.
• The newly formed committee is empowered to devise examination-specific formulas and provide a streamlined forum for future technical grievance petitions.