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last mo.

Delhi Finalizes Unified '311' Helpline to Streamline Civic Complaints Ahead of Monsoon

The integrated system will centralize complaint handling across agencies through NDMC's command centre, with upgrades in surveillance and response infrastructure to address seasonal challenges.

The announcement comes days after a thunderstorm on Friday caused widespread tree damage across the city. (Vipin Kumar/HT Photo)
Parvesh Verma interacts with officials during inspection of the NDMC control room on Monday. (X-Parvesh Verma)
Photo: SNS

Overview

  • The Delhi government is set to launch the '311' helpline, consolidating grievance redressal for NDMC, MCD, PWD, Delhi Jal Board, and other civic agencies.
  • NDMC's advanced command centre will serve as the centralized hub, ensuring seamless coordination and complaint resolution across departments.
  • Technological upgrades include installation of CCTV cameras in waterlogging-prone areas and automation of pumping stations to enhance real-time monitoring and drainage efficiency.
  • A joint departmental meeting is scheduled within the next two to three days to finalize operational protocols, accountability systems, and technical integration.
  • The unified system, designed for 24×7 operation during the monsoon, aims to eliminate jurisdictional confusion and improve response times for issues like waterlogging and broken infrastructure.