Overview

• Lieutenant Governor V K Saxena approved the inclusion of banking, NBFC and gas supply as public utility services on July 29, 2025.
• The Delhi State Legal Services Authority is finalizing a fourth Permanent Lok Adalat to hear disputes in the newly notified sectors.
• Consumers can now resolve non-criminal disputes in these services through Lok Adalats, bypassing prolonged court litigation.
• Permanent Lok Adalats may settle money-related public utility cases without mutual consent provided there are no criminal allegations.
• The reform aims to ease court backlogs and deliver affordable, time-bound remedies for issues such as loan defaults, billing errors and service delays.