Overview

• Bhatt recounted that after ordering three ice creams, his Zomato delivery rider called to ask him to come downstairs and revealed he was physically disabled, which humbled Bhatt and prompted him to rush down.
• The LinkedIn post has amassed thousands of reactions and comments praising both the rider’s dedication and Zomato’s inclusive hiring of people with disabilities.
• Readers responded by sharing their own encounters with disabled or elderly delivery partners who overcame physical challenges to fulfill orders.
• Many commenters suggested adding a notification or tag in the Zomato app to inform customers when a courier is differently abled and may require extra patience.
• The episode underscores Zomato’s efforts to provide employment opportunities to people with disabilities and highlights the need for empathy and respectful communication in delivery services.