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1h ago

Delhi Cabinet Approves 'Delhi Mitra' Single-Window Grievance Platform

Officials say the system aims for faster, accountable resolution through real-time tracking, nodal officers, weekly hearings.

CM Gupta said the aim was to resolve issues in a “simple, convenient, and timely” manner. (Hindustan Times)

Overview

  • Chief Minister Rekha Gupta announced cabinet clearance for Delhi Mitra, positioned as a unified portal for public grievances.
  • Residents will be able to file complaints via a web portal, iOS and Android apps, WhatsApp, and a call centre, with handwritten submissions digitised for transparency.
  • The platform will bring the Delhi government, Delhi Police, DDA, MCD, NDMC and the Delhi Cantonment Board onto one complaints system.
  • Cases will be monitored in real time with senior officials tracking progress until resolution, supported by a feedback feature that allows escalation to higher authorities.
  • Officials expect rollout within two months, with nodal officers designated across departments, weekly public hearings set for Wednesdays from 10 am to 12 pm, and the existing PGMS slated for gradual merger.