Overview
- A customer ordered a Chocolate Truffle Bento cake through Swiggy, requesting the message “Happy Birthday Mummy” in frosting.
- Creme Castle inscribed “Mummy Text with frosting” on the 300-gram cake that the buyer paid Rs 400 for.
- When the buyer sought a refund via WhatsApp, Creme Castle declined to provide one or offer an exchange, prompting criticism of its customer service.
- Reactions on Reddit and other platforms ranged from amused mockery of the blunder to defenses of the bakery as a simple human error, with some users pointing out its Shark Tank India Season 3 background.
- The episode underscores how unclear digital instructions and language barriers in online ordering can lead to public disputes and unexpected service failures.