Overview
- Bharati Chaturvedi says an Uber driver in South Delhi grabbed and twisted her arm after she opened the door to force a stop during a trip from Vasant Vihar to Sarvodaya Enclave.
- She reports the GPS pin halted near Essex Farms, the driver became hostile, refused to stop, and the car continued toward Malviya Nagar before she exited.
- Chaturvedi says multiple calls to the 100 emergency line went unanswered and that Uber’s safety channel told her to contact police, later promising to assess the case.
- Uber states the conduct breached its Community Guidelines and confirms the driver’s access to the app has been removed, reiterating its in‑app SOS links riders to police.
- DCP South Delhi says an inquiry is underway and has requested details via direct message, with police indicating an FIR will follow a formal complaint as Chaturvedi readies one.