Overview
- For short-haul delays beyond two hours, passengers are entitled to refreshments, access to calls and emails, and overnight accommodation with transport if needed.
- Compensation for eligible short-haul routes is payable at three hours’ delay, with claims up to £220 under established UK/EU passenger-rights rules.
- The delay is measured by the time the first cabin door opens rather than landing, as illustrated by a Tallinn–London flight that qualified seconds after three hours.
- Coverage notes these rights typically apply to UK departures on any airline, UK arrivals on EU or UK carriers, and EU arrivals on UK carriers, so travelers should verify their route and operator.
- If airport staff are unavailable to issue vouchers, passengers can purchase essentials, keep receipts, and submit reimbursement and compensation via the airline’s online claims page.