Overview

• Dbrand acknowledged its first statement blaming user handling was “spectacularly terrible” and issued a public apology to affected customers.
• The company confirmed that a small percentage of Killswitch cases had an internal lip 0.12 mm thicker than intended, contributing to premature Joy-Con detachment.
• Starting with July shipments, Dbrand will apply stricter tolerance filters during production to eliminate out-of-spec grips.
• Dbrand is developing two new grip designs aimed at countering the mechanical leverage created when the case fills the Switch 2’s engineered air gap.
• Customers experiencing unintended detachment are encouraged to contact Dbrand’s support team for free replacement Joy-Con grips.