Overview

• The May incident saw 51-year-old Qantas customer service worker Olivia Hristovska fall six metres through a gap in an aerobridge wall at Sydney Airport.
• She sustained severe head injuries, a fractured spine, broken clavicle, pelvis and ribs, and a collapsed lung before being discharged with full-time care provided by her daughters.
• Daughters Monique and Sienna Hristovska say they received only limited details about their mother’s condition and want clearer communication from Qantas and the hospital.
• SafeWork NSW has opened a formal investigation into the accident’s causes, a process expected to span up to two years.
• Qantas and Sydney Airport have introduced new aerobridge safety procedures and engaged independent experts as part of an apology and family support effort.