Dartford Crossing Error Leads to £4 Million in Mistaken Fines

National Highways cancels over 59,000 fines after switching to a new payment provider, citing technical issues.

National Highways mistakenly issued 59,007 penalty charge notices worth £4.1 million over a year due to faulty camera identification.
A new provider, Conduent, was contracted to manage payments, leading to increased errors in fine issuance.
Dr. Jenny Dunne was wrongly fined 34 times due to a similar number plate being incorrectly identified by cameras.
Drivers faced challenges in resolving incorrect fines, with some unaware of the need to re-validate payment methods.
National Highways has apologized and claims the issues are resolved, with errors now reduced to less than 1% of all fines.