Overview

• The HIS report confirmed a 'serious breakdown' in staff-management relationships at NHSGGC, negatively impacting patient care and staff wellbeing.
• Widespread use of corridor care and ambulance stacking at emergency departments, particularly at QEUH, was deemed 'unacceptably normalised' and unsafe.
• Staff described the working environment as 'brutal' and 'inhumane,' with reports of bullying, poor professional behaviors, and low morale contributing to distress and potential patient harm.
• The report outlined 30 recommendations for NHSGGC and 11 for the Scottish Government, including addressing overcrowding, improving staff morale, and fostering respectful leadership.
• NHSGGC leadership, under new management, and the Scottish Government have pledged to implement reforms to rebuild trust and improve conditions.