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Dallas ATC Telecom Failure Triggers Daylong Delays at DFW and Love Field

The FAA attributes the outage to a local phone company fault unrelated to agency hardware, now under investigation.

Overview

  • Ground stops at both airports began around 1:30 p.m. CT, were lifted near 3:30 p.m., and were replaced with metering and ground delays as services were restored.
  • By evening, flight trackers reported more than 1,800 delays and hundreds of cancellations across the two airports, with DFW leading the nation in disruptions.
  • American Airlines canceled more than 200 flights and delayed over 500, Southwest logged more than 1,100 delays, and both carriers offered rebooking waivers.
  • LiveATC recordings captured controllers reporting lost radar and telephone communications, which led to halted departures and some diversions.
  • Ripple effects reached airports such as Phoenix and Oklahoma City as the FAA worked with the telecom provider and advised delays would continue into the night.