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Cyberattack on Collins Aerospace Software Disrupts Check-In at Major European Airports

The outage exposed the vulnerability of shared airport IT providers.

Overview

  • Collins Aerospace confirmed a cyber-related disruption in its MUSE passenger software at some airports, affecting electronic check-in and baggage drop.
  • Brussels, Heathrow and Berlin switched to manual processing, causing long lines and delays; Brussels reported 14 cancellations by afternoon with about 35,000 travelers scheduled.
  • Airports advised passengers to verify flight status before traveling, and Heathrow asked travelers to arrive early as technicians worked to restore systems.
  • Other hubs reported normal operations, including Paris Charles de Gaulle, Orly, Le Bourget, Frankfurt and Zurich, and core airport systems were not reported as compromised.
  • No group had claimed responsibility as schedule management continued and experts highlighted the supply‑chain risk posed by shared third‑party aviation IT platforms.