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Cyberattack on Collins Aerospace Disrupts Check-In at Brussels, Heathrow and Berlin

The outage forced manual processing at affected hubs, causing delays and cancellations, with other major airports reporting no impact.

Overview

  • Brussels, London Heathrow and Berlin reported disruptions to automated check-in and baggage-drop systems on Saturday after a cyber-related incident at a third-party provider.
  • Collins Aerospace said its MUSE software suffered a cyber-related disruption at select airports and noted the issue is limited to electronic check-in and baggage drop, with manual check-in available.
  • By 10:30 a.m. local time in Brussels, 10 departures had been canceled and 17 flights were delayed by more than an hour, according to airport spokesperson Ariane Goossens.
  • Airports urged travelers to verify flight status before leaving for the airport and to follow timing guidance, including two hours for Schengen flights and three hours for non‑Schengen, while Heathrow asked passengers not to arrive earlier than those windows.
  • The impact is uneven across Europe, with Frankfurt and Paris-area airports reporting normal operations and Zurich also indicating no disruption.