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8h ago

Cyberattack on Collins Aerospace Check-In System Disrupts Brussels, Heathrow and Berlin Flights

Manual processing replaced automated check-in after a cyber-related outage in Collins' MUSE platform, with Brussels reporting at least 10 cancellations and hour-long delays.

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Passengers await flight information at Brussels Airport on September 20 following a cyberattack that has impacted European airports.

Overview

  • Collins Aerospace, a unit of RTX, said a cyber-related disruption hit its MUSE software at select airports, affecting electronic check-in and baggage drop but allowing manual processing.
  • Brussels Airport said automated systems were offline and reported at least 10 cancellations and 17 departures delayed more than an hour by mid-morning Saturday.
  • Heathrow warned of delays but described the impact as minimal, Berlin reported longer waits at check-in, and Frankfurt, Zurich and Paris-area airports said they were unaffected.
  • Eurocontrol was reported by the BBC and AFP to have asked airlines to cut up to half of flights to and from Brussels between 0400 GMT Saturday and 0200 GMT Sunday.
  • Airports and airlines advised travelers to check flight status before leaving; Delta said it expected minimal impact thanks to a workaround, and EasyJet said it was operating as normal.