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Cyberattack on Check-In Software Disrupts Major European Airports

Ground staff switched to manual processing, producing long queues at hubs that rely on the affected vendor.

Overview

  • Brussels Airport warned of a significant impact on schedules with flight delays and cancellations.
  • Berlin Airport attributed longer check-in waits to a technical problem at a Europe-wide systems supplier and said a rapid solution is being pursued.
  • London Heathrow reported significant problems and advised travelers to confirm bookings with their airlines before heading to the airport.
  • Automated check-in and boarding systems were taken offline, forcing manual processing for passengers, baggage, and boarding.
  • Frankfurt Airport reported no impact, underscoring that effects vary by supplier exposure and contingency arrangements.