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2h ago

Cyber Disruption to Collins Aerospace MUSE Software Delays Flights at Brussels, Heathrow and Berlin

Airports shifted to manual processing after the vendor reported a cyber-related outage.

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Travellers wait near check-in desks at Heathrow Airport Terminal 2, amid flight delays and cancellations, resulting from a disruption to check-in and boarding systems caused by a cyberattack which has affected several major European airports, in Greater London, Britain, September 20, 2025. REUTERS/Isabel Infantes
Pasajeros en el aeropuerto, en una imagen de archivo
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Overview

  • Collins Aerospace said its MUSE passenger-management platform suffered a cyber-related disruption and that teams are working to resolve it quickly.
  • Brussels, London Heathrow and Berlin Brandenburg moved check-in and boarding to manual procedures, creating long queues, delays and some cancellations.
  • Affected airports urged travelers to confirm flight status before leaving for the airport; Heathrow advised arriving three hours early for long-haul and two for UK domestic flights.
  • Paris Charles de Gaulle, Orly and Le Bourget reported normal operations, and Spanish operator AENA said Barcelona-El Prat and other Spanish airports were not impacted.
  • The incident underscores the operational risk from reliance on a single third-party provider whose systems support airlines and airports across multiple countries.