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38m ago

Cyber Disruption to Collins Aerospace MUSE Snarls Check-In at Brussels, Heathrow and Berlin

The outage highlights the fragility of shared airport systems relied on by multiple airlines and hubs across Europe.

L'aéroport de Berlin, mais aussi ceux de Bruxelles et Heathrow à Londres, sont perturbés le 20 septembre 2025 en raison d'une cyberattaque sur un logiciel pour l'enregistrement des passagers, qui ont dû parfois attendre de longues heures avant de pouvoir effectuer cette formalité
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Overview

  • Collins Aerospace confirmed a cyber-related disruption to its MUSE platform, saying the impact is limited to electronic check-in and baggage drop and that manual procedures can be used.
  • Brussels Airport reported at least 10 cancellations and 17 delays of more than an hour by mid-morning as staff handled check-in and boarding manually.
  • Heathrow and Berlin flagged longer waits due to a third-party technical issue, Dublin and Cork noted minor effects, and Paris airports said they were not affected.
  • Eurocontrol reportedly asked airlines to reduce departures and arrivals during a defined period at one affected airport, including cancelling up to half of flights.
  • Collins said it is working to restore services, while officials have released no technical details or attribution, and passengers described hours-long queues and handwritten baggage tags.