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Cyber Disruption at Collins Aerospace Slows Check-In at Major European Airports

Brussels, Heathrow and Berlin have shifted to manual processing after a MUSE platform outage, with delays persisting and some flights canceled.

Overview

  • Collins Aerospace said a cyber-related disruption hit its MUSE software, affecting electronic customer check-in and baggage drop at select airports.
  • Brussels Airport reported the incident began Friday night, with at least 10 flights canceled and 17 delayed by more than an hour as staff processed passengers manually.
  • Heathrow described a technical problem at a supplier that may delay departures and advised travelers to check flight status and arrive early.
  • Berlin cited longer waits due to a technical issue at a Europe-wide systems provider, while the Paris airports group said its hubs were not affected.
  • The company said the impact can be mitigated with manual check-in operations and is working to resolve the issue, with no public attribution for the attackers announced.