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1h ago

Cyber Disruption at Collins Aerospace Forces Manual Check-Ins at Brussels, Heathrow and Berlin

Reliance on the MUSE platform exposed how a single vendor issue can snarl passenger processing across hubs.

Image
Largas colas y esperas en el aeropuerto de Berlín
Travellers wait near check-in desks at Heathrow Airport Terminal 2, amid flight delays and cancellations, resulting from a disruption to check-in and boarding systems caused by a cyberattack which has affected several major European airports, in Greater London, Britain, September 20, 2025. REUTERS/Isabel Infantes
Pasajeros en el aeropuerto, en una imagen de archivo

Overview

  • Collins Aerospace acknowledged a disruption related to cyberattacks in its MUSE software and said teams are working to restore service as quickly as possible.
  • Affected airports switched to manual check-in and boarding, causing long queues and delays, with Brussels confirming 14 cancellations and urging travelers to verify flights before heading to the airport.
  • Heathrow warned of potential departure delays and advised passengers to arrive early, while Berlin reported paper-based boarding lists as part of contingency operations.
  • Impacts varied by airline, with Delta saying it expected minimal disruption after deploying a workaround and easyJet reporting normal operations.
  • Authorities reported no claim of responsibility and no confirmed attribution, underscoring the systemic risk from widely used third‑party airport systems.