CVS Tests App Feature to Unlock Secured Shelves

The new functionality aims to address customer frustration with locked cabinets while deterring theft, starting with a pilot program in select stores.

CVS is piloting an app feature that allows customers to unlock locked product cabinets using their smartphones, currently available in three New York City stores.
The unlocking feature requires users to be signed into the CVS Health app, connected to in-store Wi-Fi, and have Bluetooth enabled, while also being part of the CVS loyalty program.
Plans are underway to expand the pilot to 10-15 additional stores, primarily on the West Coast, with potential for nationwide rollout if successful.
The app update is part of a broader effort to enhance customer experience, including features like prescription management, AI-powered search, and faster checkout options.
Retailers like CVS have increasingly locked products to combat theft, but this practice has been criticized for inconveniencing customers and potentially reducing sales.