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CVS Settles with Ohio for $1.5 Million Over Pharmacy Safety Concerns

The agreement includes systemic changes and advanced monitoring of the most problematic stores, potentially setting new standards for pharmacy practice in Ohio.

The CVS pharmacy on Fulton Drive NW in Jackson Township has been the focus of an Ohio Board of Pharmacy disciplinary hearing about safety and understaffing.
A pharmacist assists a customer at a CVS Health store in downtown Los Angeles on Oct. 27, 2017.
The Ohio Board of Pharmacy has fined CVS $1.25 million for violations found in investigations at 22 stores, including at Reynoldsburg, Bexley and Westerville.
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Overview

  • CVS Health agrees to pay Ohio $1.5 million in penalties for safety and understaffing issues at 22 pharmacies.
  • The settlement includes the largest penalties ever imposed by the Ohio Board of Pharmacy and addresses 27 safety cases.
  • CVS commits to systemic changes, including advanced monitoring of the eight most problematic stores for three years.
  • The agreement with Ohio may lead to mandatory changes for all state retail pharmacies, with CVS voluntarily complying with upcoming safety rules.
  • Staffing concerns at CVS pharmacies have been highlighted for years, with the company making efforts to increase wages and hire more staff.