Overview

• Cursor AI's support bot falsely claimed a non-existent login policy, causing user confusion and dissatisfaction.
• The company identified and fixed a race condition bug that triggered session logouts on slow connections.
• Co-founder Michael Truell publicly apologized, clarified the policy error, and announced refunds for affected users.
• Cursor now labels all AI-generated support responses to enhance transparency and rebuild user trust.
• Experts warn that AI hallucinations, like incidents at Air Canada and Klarna, pose challenges to fully automating customer support.