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CRTC Finalizes Outage Reporting Rules, Opens Consultations on Resiliency

The decision couples permanent outage reporting with consultations on network resiliency plus consumer safeguards.

Canada's telecommunications regulator is mandating service providers to notify it and other government authorities within two hours when they experience major network outages. People use electronics outside a coffee shop in Toronto amid a nationwide Rogers outage, affecting many of the telecommunication company's services, Friday, July 8, 2022. THE CANADIAN PRESS/Cole Burston
A person navigates to the on-line social-media pages of the Canadian Radio-television and Telecommunications Commission (CRTC) in Ottawa on Monday, May 17, 2021. THE CANADIAN PRESS/Sean Kilpatrick

Overview

  • Telecom providers must notify the CRTC and other authorities within two hours of a major Internet or cellphone outage, according to media reporting of the decision.
  • Carriers will have 30 days after service restoration to submit a comprehensive report that the CRTC will publish to explain causes and prevention steps.
  • The final reporting regime is set to take effect permanently on November 4, following interim rules first introduced in March 2023.
  • The decision includes specific measures for outages that affect 9-1-1, wireless public alerting, accessibility services, 9-8-8, or that isolate small communities.
  • The CRTC launched two consultations with deadlines for comments on November 13, 2025 for consumer protections and December 3, 2025 for network resiliency.