Particle.news

Critical Storage Bug Affecting Pixel Phones

Google halts January 2024 update as users report loss of access to internal storage, similar to an issue faced in October.

Overview

  • Pixel users are reporting a critical storage permission bug that has locked them out of their phones' internal storage, causing app crashes and a real possibility of data loss.
  • The bug is reportedly similar to a storage bug that affected Pixel phones in October, with symptoms including internal storage not getting mounted, camera crashes, and files not being saved.
  • The bug has been reported across Google Pixel 5, 6, 7, 8, and Fold series devices, with the Pixel 7a, Pixel 7 Pro and Pixel 8 Pro reportedly affected.
  • Some users suspect that the bug is related to having a secondary work profile on their devices.
  • Google has paused the January 2024 update while it investigates the issue and is yet to provide a solution beyond resetting impacted devices to their factory settings.