Particle.news
Download on the App Store
3 ARTICLES
·
15h ago

Crédit Mutuel Group IT Glitch Disrupts Card Payments and Withdrawals for Over Two Hours

The bank blames an internal malfunction, apologizing to customers.

Pour l’heure, le Crédit Mutuel n’a pas été en mesure de nous communiquer de plus amples informations sur une possible panne.

Overview

  • Card transactions and ATM withdrawals for Crédit Mutuel, CIC and Monabanq cardholders were blocked from 17:20 to 19:30 local time on Saturday.
  • Bank officials said IT teams identified the cause and restored services, though some customers later reported persistent issues.
  • A spokesperson described a payments-acceptance bug and said the group could not yet specify how many clients were affected.
  • Outage tracker Downdetector recorded more than 5,200 reports for Crédit Mutuel and nearly 3,000 for CIC around 20:30, alongside widespread complaints on X.
  • The spokesperson said such incidents are not uncommon in banking and called this the first time it had hit the group, which serves about 14 million clients.