Overview

• The agency confirmed the extensions for workers whose contracts were set to expire in September, pushing their terms to the end of March 2025.
• The Union of Taxation Employees says roughly 3,300 call‑centre jobs have been lost since May 2024, contributing to long waits and dropped calls.
• Taxpayers' ombudsperson François Boileau reports a spike in complaints and a 120‑day delay before cases are assigned for review.
• A CRA spokesperson attributes reductions to expiring temporary program funding, government‑wide savings measures, and shifting operational pressures.
• Over the past year, the CRA workforce fell from 62,111 to 55,880, with term staff dropping from 15,165 to 11,014 and student hires from 1,286 to 275.