Overview
- The CRA will let go of over 1,000 temporary contact-centre workers when their contracts expire on May 16, 2025.
- This follows prior rounds of workforce reductions, including 600 non-renewals in late 2024 and 450 in March 2025.
- Union leaders warn the cuts will significantly increase taxpayer wait times, mirroring delays experienced during summer 2024.
- CRA management and the Union of Taxation Employees are in discussions about workforce adjustments, though no permanent layoffs have been confirmed.
- The staffing cuts are part of Prime Minister Justin Trudeau’s ongoing federal spending review aimed at limiting public service growth.