Overview
- William Trotter, 73, died in July 2024 after treatment at Cumberland Infirmary, and his family alleges repeated misdiagnoses and a roughly 12‑day delay before catheterisation during which nearly a litre of urine was retained.
- Relatives say his body has been held in cold storage at the Royal Victoria Infirmary in Newcastle for more than a year because they consider the remains crucial evidence, and they are contesting the absence of a full inquest.
- Family-held notes show his blood glucose fell to 1.2 after medication, an incident initially recorded as 2.4 in national systems but later corrected following contact with the National Diabetes Inpatient Safety Audit programme.
- NHS managers have accepted he did not have a severe infected abscess at his last admission, yet the claim appeared in a post-mortem report, underscoring documentation inconsistencies.
- North Cumbria Integrated Care NHS Trust says it conducted a detailed complaints investigation and shared its findings but acknowledges the family remains dissatisfied, as MP Julie Minns raised the case in Parliament and the CQC seeks further evidence to decide on any regulatory action.