Overview

• A total of 63,310 pension grievances were filed between January and mid-July, with 55,554 cases resolved, representing an 88% closure rate.
• The average processing time for pension complaints has declined from 35 days in January to 20 days by July 15.
• A policy circular issued on October 16, 2024, mandates ministries to resolve pension grievances within 21 days.
• The Personnel Ministry has held thematic adalats, monthly inter-ministerial reviews and capacity-building programmes to expedite grievance redressal.
• The Ministry of Defence, Department of Financial Services and Ministry of Railways account for the highest number of pending pension grievances despite intensified oversight.