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2h ago

Court Approves Wag Hotels Settlement Requiring $150,000 Payment And Safety Overhaul

Court approval imposes ongoing oversight to raise safety standards at Wag boarding sites.

The terms of what Wag Hotels must do to stay in compliance were revealed this week, prosecutors said.

Overview

  • San Francisco City Attorney David Chiu and District Attorney Brooke Jenkins led the action with the Santa Clara and San Mateo district attorneys after a multi-county investigation.
  • San Francisco County Superior Court Judge Joseph M. Quinn approved the settlement on Sept. 25, formally resolving the civil enforcement case.
  • The judgment orders creation of an animal welfare department, comprehensive staff training, retention of key video footage, designation of an on-call veterinarian, and annual independent audits.
  • Wag must implement a Playgroup Safety Program that matches dogs by size, temperament and energy, with a separate enclosure for animals showing fatigue, overstimulation or aggression.
  • Without admitting liability, Wag will pay $75,000 in civil penalties and $75,000 to reimburse investigative costs following allegations of bite underreporting, training gaps and hygiene lapses.