Overview

• Stephen and Michelle Robinson, visiting from St Helens, found themselves unable to exit Madame Tussauds Blackpool after it closed on March 8, 2025.
• The couple called Lancashire Police for assistance, who initially suspected a hoax but contacted a manager to unlock the premises.
• CCTV footage confirms the museum's management team was present during the incident and promptly escorted the couple out after 24 minutes.
• Madame Tussauds provided the Robinsons with a full refund and a complimentary stay, and the couple has expressed satisfaction with the resolution.
• The incident has raised discussions about visitor safety protocols, particularly given Michelle Robinson's disability and concerns about emergency preparedness.