Overview
- South Korea’s media regulator opened an emergency investigation into whether Coupang’s multi‑step account deletion process unlawfully restricts users’ cancellation rights.
- The Personal Information Protection Commission signaled stern action, citing potential fines up to roughly 1.2 trillion won and a review of the company’s ISMS‑P certification, and ordered re‑notification using the term “leak.”
- The Financial Supervisory Service began an on‑site inspection of Coupang’s identification and payments systems and said it will escalate to a formal probe if any irregularities are found.
- Customers reported suspicious login attempts and unauthorized high‑value charges on cards stored with Coupang, while the company maintains it has seen no evidence of payment‑system intrusion or leaked credentials.
- App data showed daily active users surged to a record near 18 million after the disclosure before easing the next day, and some small merchants reported double‑digit sales declines and considered shifting to rival marketplaces.