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Coupang CEO Resigns After Data Breach Affecting 33.7 Million Customers

Police intensify the probe with a second raid on the Seoul headquarters.

Overview

  • Harold Rogers, the U.S. parent company’s chief administrative officer and general counsel, has been appointed interim CEO to lead the response and restore stability.
  • Coupang says exposed data includes names, email addresses, phone numbers, shipping addresses and some order histories, while payment details and login credentials were not accessed.
  • The company reports the intrusion began via overseas servers on June 24 and was discovered last month, after an initial internal report to authorities vastly understated the number of affected users.
  • Police say they have secured an IP address linked to the breach and, according to a search warrant, are pursuing a former Coupang employee identified as a Chinese national, while also examining possible system vulnerabilities.
  • South Korea’s prime minister called for a thorough investigation with potential stern action, regulators are reviewing penalties and compensation plans, and a U.S. class-action lawsuit has been filed.