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3w ago

Costco Rolls Out Scan & Pay Mobile Checkout at Select Warehouses

Using Instacart’s app, members can scan items on the go to generate a QR code that confirms purchases at the exit.

Costco is testing a new feature allowing customers to scan and pay for items from warehouses on their phones.
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Overview

  • The Scan & Pay feature is available at select U.S. locations through Costco’s partnership with Instacart.
  • Shoppers use their smartphone camera to scan barcodes while they shop and present a QR code at the exit instead of waiting in line.
  • Costco CEO Ron Vachris emphasized during the Q3 earnings call that digital tools are critical for speeding up checkout.
  • The rollout responds to member demand for faster service and aims to narrow the technology gap with Sam’s Club.
  • Sam’s Club has already removed traditional checkout lanes in some stores and reported higher customer satisfaction ratings after adopting scan-and-go technology.