Overview
- The Scan & Pay feature is available at select U.S. locations through Costco’s partnership with Instacart.
- Shoppers use their smartphone camera to scan barcodes while they shop and present a QR code at the exit instead of waiting in line.
- Costco CEO Ron Vachris emphasized during the Q3 earnings call that digital tools are critical for speeding up checkout.
- The rollout responds to member demand for faster service and aims to narrow the technology gap with Sam’s Club.
- Sam’s Club has already removed traditional checkout lanes in some stores and reported higher customer satisfaction ratings after adopting scan-and-go technology.