Correios Strike Slows Deliveries: What Brazilian Law Guarantees on Exchanges, Refunds and Repairs

Overview

• Delivery delays tied to the Correios work stoppage count as breach of offer under the CDC, allowing consumers to demand fulfillment, accept an equivalent item, or cancel with a refund and possible damages for proven loss.
• Online purchases carry a seven-day right of regret from receipt with full reimbursement including shipping, while many Black Friday orders no longer fall within that window.
• Physical stores are not required to exchange items for color, size or taste unless promised, and exchanges use the price actually paid, with any difference settled by the consumer or via store credit.
• For defects, suppliers have up to 30 days to repair; after that the buyer may choose replacement, a corrected refund, or a proportional price reduction, and essential goods require immediate resolution.
• If problems persist, consumers should document evidence and file complaints through Procon or Consumidor.gov.br, and in suspected scams file a police report as recovery rates are historically low.