Overview
- Jamie Cole, 25, died on January 14, 2023 after falling from a fifth-floor hotel balcony in Tenerife and was pronounced dead at 11:45pm.
- Hours earlier he argued with on-site support worker Lousha Rees, whose texts and conduct the coroner described as inappropriate.
- Cole messaged manager Laura Warrant saying he would jump; she told him not to be silly, did not inform the carer, and failed to escalate the threat.
- Coroner Dr Peter Harrowing said the support fell below expectations but did not amount to gross failures and did not establish culpability or a legal causal link, and he said Cole’s intention was not established.
- Lifestyle/Accomplish reported an internal review and changes, and the coroner said the company’s improvement plan addresses the issues raised.