Overview

• Susan Edwards, 69, labelled her stay at Lido Corfu Sun Hotel “horrendous” and said she was “sick to death of looking at rice” after finding few familiar English dishes.
• Hotel management stands by its daily buffet as “rich and diverse,” offering fresh salads, fruits and a range of hot and cold European and Mediterranean dishes.
• Regular visitors have posted glowing testimonials online, with some calling Edwards’ criticism unfair and praising both Greek specialties and unexpected Scottish fare.
• TUI has offered Edwards £100 in holiday vouchers and expressed regret over her dissatisfaction as part of its customer resolution process.
• The resort says several other hotels have reported similar complaints from the same guest, suggesting a pattern of behaviour.