Overview

• Lena, 79, mistakenly followed a Ryanair gate group in Copenhagen and flew to Bologna instead of her booked EasyJet service to Berlin.
• The pensioner only realized the error after disembarking and reported dismissive and condescending treatment from Ryanair ground staff.
• Ryanair staff arranged a taxi to Venice, where Lena spent the night before boarding a second flight to Berlin, arriving without her luggage.
• The carrier has denied liability, pointing to in-gate displays and onboard announcements as passenger verification points.
• Copenhagen airport authorities have launched a formal investigation into staff procedures and boarding verification protocols.