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Consumer Watchdog Files EU Complaint Over Shein’s ‘Dark Patterns

EU authorities are being urged to compel Shein to reveal marketing-data behind timed discounts by imposing fines for tactics that drive mass consumption

Shein logo and the company's web shop are seen in this illustration taken, May 16, 2024. REUTERS/Dado Ruvic/Illustration//File Photo
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Overview

  • BEUC submitted a 29-page dossier on June 5 accusing Shein of using fake countdowns, low-stock alerts and pop-ups to pressure shoppers into purchases
  • The complaint, backed by 25 consumer groups across 21 countries, argues these tactics promote overconsumption, wardrobe waste and environmental damage
  • BEUC wants the European Commission to force Shein to disclose the data underpinning its marketing claims and halt high-pressure selling methods
  • In May the Commission warned Shein that breaching EU consumer law could trigger fines if the company failed to address deceptive practices
  • Shein says it is working constructively with national regulators and the EU to align its platform with consumer and online content rules