Overview
- East Delhi’s consumer commission ordered Amazon Retail India and Appario Retail to refund ₹61,990 with 9% interest from December 26, 2023, plus ₹10,000 for mental agony and ₹7,500 in litigation costs.
- The Delhi case involved an HP Pavilion order that arrived as an obsolete IBM ThinkPad, a pickup acknowledged in the app, a later status of “lost in transit,” and a refund denial citing a “use policy.”
- The panel found deficiency in service and unfair trade practices, noting Amazon’s reply was filed beyond the statutory window and Appario submitted no supporting evidence.
- In a separate Jodhpur order, Amazon India, Apple India and the seller were directed to refund ₹61,999 at 6% interest after a consumer received a ₹1,000 power bank instead of a prepaid iPhone 12, with ₹10,000 compensation and ₹5,000 costs.
- Both commissions stressed platform responsibility for accurate delivery and recommended safeguards such as delivery-agent photos or videos during unboxing to prevent disputes.