Overview

• The National Consumer Helpline logged 5.41 lakh complaints in 2025, with southern states accounting for 23% of the total.
• Of 28.54 lakh cases filed nationwide, only 5.62 lakh remain pending and southern regions contribute just 13.34% of unresolved disputes.
• Karnataka and Kerala commissions have disposed of more cases than they received this year, while several district tribunals sustained 100% disposal rates over three consecutive years.
• Virtual courts have heard over 11,900 consumer disputes, highlighting the shift of litigation from traditional courts to specialized consumer commissions.
• Digital frameworks such as the Right to Repair Portal and the AI-driven e-Jagriti platform were introduced alongside CCPA regulations designed to curb dark patterns, fake reviews and misleading ads.