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Consumer Groups File EU Complaint Against Airlines Over Hand-Luggage Fees

BEUC and vzbv call for enforcement of 2014 ECJ ruling and clear baggage standards in EU passenger-rights reform.

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Verbraucherschützer: Beschwerde gegen Handgepäck-Gebühr
ILLUSTRATION - Ein Trolley mit einem Label fuer geprueftes Handgepaeck (Approved Cabin Baggage), aufgenommen am 06.06.2017 in Berlin (gestellte Szene). Foto: Andrea Warnecke

Overview

  • BEUC and Germany's vzbv have formally lodged a complaint with the European Commission and CPC network against seven airlines, including Ryanair, EasyJet, and Wizz Air.
  • The complaint alleges that airlines exploit passengers by charging fees for carry-on luggage that exceeds small personal item dimensions.
  • The 2014 European Court of Justice ruling states that airlines cannot charge for hand luggage meeting reasonable size and weight criteria, but no EU-wide standard currently exists.
  • Consumer advocates urge the EU to use the ongoing passenger-rights reform to define clear rules for baggage dimensions and mandatory ticket inclusions.
  • Ryanair and other airlines defend their policies as compliant with EU law and warn that mandating free larger cabin bags could lead to higher ticket prices.