Overview

• Verbraucherzentrale Sachsen standards mandate frozen goods stay at –18°C to –15°C at handover, with only brief transport deviations up to +3°C
• Deliveries arriving above –15°C qualify as defects, allowing consumers to demand replacements, refunds or price reductions
• Customers are advised to inspect insulation, record temperatures and photograph any thawed or soggy packaging before filing written complaints
• Online retailers of frozen products must comply with the same hygiene rules as brick-and-mortar supermarkets
• Additional warnings highlight elevated thawing and food-safety risks when using on-demand services like Flink and Wolt during extreme heat