Overview

• On September 26, the Consumer Affairs Agency approved Biglobe’s improvement plan under the commitment procedure.
• Regulators had investigated website promotions that suggested perks were available only for a limited period on BIGLOBE Hikari au Hikari and Biglobe Hikari.
• Authorities found that similar benefits continued outside the stated periods or through repeated campaigns from September 2021 to late September 2024.
• The offers included cash back and effectively free installation, with reports noting totals up to about 126,000 yen.
• The certified plan outlines recurrence prevention and stronger consumer notice, and Biglobe said it will reinforce legal compliance.