Overview
- The Korea Consumer Agency issued the decision after a mediation conference stemming from a complaint by 58 customers filed in May.
- The package totals 100,000 won per claimant, split between a 50,000 won telecom bill discount and 50,000 won in T Plus Points usable at SKT partner companies.
- If SKT accepts, the agency says it will move to extend compensation to customers who did not join the mediation, with up to about 23 million people estimated to be affected.
- Applied broadly, the payout could reach roughly 2.3 trillion won, exceeding SKT’s 2024 net profit, according to the coverage.
- SKT said it will review the ruling; the carrier has already spent over 1 trillion won on remediation and faces a 134.8 billion won PIPC fine it can challenge by mid-January.