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Consum Overhauls Executive Council, Launches Quality and Customer Service Department

The cooperative frames the redesign as a push to align leadership with rising quality standards and evolving consumer expectations.

Overview

  • Lourdes Brugera Moreno leaves Logistics to lead the new Department of Quality and Customer Service, effective October 1 after ratification by the Consejo Rector.
  • Ricardo Marí Sanchis moves to Director of Logistics, transitioning from his prior role leading Socio‑Cliente and Marketing.
  • Sílvia Lázaro Pérez is promoted to Director of Socio‑Cliente and Marketing from her position overseeing Salty Food Purchases.
  • The restructured executive council, chaired by Antonio Rodríguez Lázaro, now comprises ten departments with defined leadership across administration, finance and IT, development, store operations, people and well‑being, external relations, and core commercial areas.
  • Consum says the new unit integrates quality, food technology, nutrition, and customer service to address tougher standards, food‑tech innovation, and changing shopper expectations, following strong 2024 results and its 50th anniversary year.